Shipping policy

Shipping Policy

Thank you for shopping with Retail Therapy and Petal & Poise!

We work hard to ensure your order arrives quickly and beautifully packaged.

Processing Time

  • Orders are typically processed within 3–5 business days.

  • During peak seasons (like holidays or new product launches), please allow extra time for fulfillment.

  • You’ll receive an email with tracking information once your order ships.

Shipping Rates & Delivery

  • Shipping rates are calculated at checkout based on your location and order weight.

  • We currently ship within the United States only.

  • Delivery times vary by carrier, typically 3–7 business days after shipment.

Lost or Damaged Packages

If your package arrives damaged or doesn’t arrive at all, please contact us within 7 days of the delivery date at hello@retailtherapyshop.com.

We’ll assist you in filing a claim or sending a replacement when possible.

Preorders & Subscription Boxes

  • Petal & Poise subscription and limited-edition boxes may have specific shipping windows listed in the product description.

  • Preorders will ship as soon as they become available, and you’ll receive tracking once fulfilled.

Address Accuracy

Please double-check your shipping information before completing your order. We are not responsible for packages sent to incorrect addresses provided by the customer.